Thank you for shopping at Sol de Janeiro Iiro! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
- Return Eligibility
To be eligible for a return, the following conditions must be met:
Return requests must be submitted within 30 days from the date you receive your order.
The product must be unused, unopened, and in its original packaging, including all accessories and documentation.
If the product has a quality issue, please include supporting photos or any other relevant documentation.
- How to Initiate a Return
To start the return process, please follow these steps:
Contact Us: Reach out to our customer service team at soldejaneiiro@store.com. Include your order number, a description of the issue, and any supporting photos if applicable.
Return Authorization: Our team will review your return request and respond within 1-2 business days with a return authorization and instructions on how to return the item.
Shipping the Return: Once you receive return instructions, package the item securely. For your protection, we recommend using a trackable shipping service to return the item, as we cannot guarantee receipt of the returned package without tracking.
- Refund Processing
Once we receive the returned item and verify its condition, we will process your refund:
Refunds will be issued within 7-10 business days after we receive the returned item.
Refunds will be issued to the original payment method used at the time of purchase.
- Return Shipping Costs
Defective or Incorrect Items: If the return is due to a defect or an incorrect item being shipped, we will cover the return shipping costs.
Other Returns: For returns that are not due to product defects or errors on our part (e.g., change of mind), the customer is responsible for return shipping costs.
- Non-Returnable Items
The following items are not eligible for return:
Opened or used products (unless defective).
Gift cards, sale items, or promotional products (unless there is a defect).
Items returned after 30 days.
- Damaged or Lost Items
If your item arrives damaged or is lost during shipping, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue and ensure that you are taken care of.
- Contact Us
If you have any questions about our return policy or need assistance, please contact us at:
📧 Email: soldejaneiiro@store.com
📞 Phone: +1269-207-9944
Thank you for shopping at Sol de Janeiro Iiro! We appreciate your business and are here to assist you with any questions or concerns!