Thank you for shopping with Sol de Janeiro Iiro! We are committed to providing you with a smooth and enjoyable shopping experience. Please review our shipping policy below for important information about delivery times, costs, and more.

  1. Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Please note that during peak seasons or holidays, order processing times may be slightly delayed.

  1. Domestic Shipping

Delivery Time: Domestic orders are typically delivered within 3-7 business days, depending on your location.
Shipping Costs: We offer free shipping on all domestic orders over a certain amount. Please check the checkout page for exact details on free shipping eligibility. For orders under the free shipping threshold, standard shipping rates will apply.

  1. International Shipping

Delivery Time: International orders are usually delivered within 7-14 business days, depending on the destination and customs processing.
Shipping Costs: Shipping fees for international orders will be calculated based on your destination and order weight. The exact shipping cost will be displayed at checkout.

  1. Shipping Method and Carrier

We partner with trusted carriers to ensure timely and safe delivery of your order. You will receive a confirmation email with a tracking number once your order has been shipped. You can track the status of your shipment using the provided tracking information.

  1. Order Tracking

After your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package directly through the carrier’s website.

  1. Duties and Taxes

For international orders, please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient. These charges are determined by your country’s customs department and must be paid by the buyer upon delivery.

  1. Delivery Restrictions

Due to legal or logistical reasons, we are temporarily unable to ship to certain countries or regions. If your location is not eligible for shipping, we will notify you before processing your order. Please check the shipping availability at checkout.

  1. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer service team at soldejaneiiro@store.com within 7 days of receiving the notification. We will work with the carrier to resolve the issue and ensure you are taken care of.

  1. Address Accuracy

Please ensure that your shipping address is correct and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided during checkout.

  1. Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to our customer service team at soldejaneiiro@store.com or by phone at +1269-207-9944. We’re here to help!

Thank you for shopping with Sol de Janeiro Iiro! We hope you enjoy your purchase!