Welcome to our FAQ page! We’ve compiled answers to some of the most commonly asked questions to help you with your shopping experience at Sol de Janeiro Iiro. If you can’t find the answer you’re looking for, feel free to contact us directly at soldejaneiiro@store.com.
- What products do you offer?
We offer a variety of luxurious beauty products, including body care, skincare, and fragrance items. Our bestsellers include moisturizers, exfoliators, oils, and perfumes, all designed to make you feel pampered and refreshed.
- How can I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will be asked to provide your payment details and shipping information before completing the order.
- What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, as well as PayPal and other secure payment options available at checkout.
- How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order through our shipping partner’s website.
- What is your return and exchange policy?
If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is unopened and in its original condition. For more details, please visit our Return Policy.
- Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Please visit our Shipping Policy page for more information.
- How long will it take to receive my order?
Domestic orders typically arrive within 3-7 business days. International orders may take 7-14 business days, depending on the destination. Shipping times may vary based on the courier and customs processing.
- Do you offer gift cards?
Currently, we do not offer gift cards. However, we are continuously improving our services, so please stay tuned for updates.
- Are your products cruelty-free?
Yes, all of our products are cruelty-free, and we are committed to ethical and responsible sourcing of ingredients.
- How can I contact customer service?
If you need assistance, you can reach our customer service team by email at support@soldejaneiiro.store. We aim to respond within 1-2 business days. Alternatively, you can contact us by phone at +1269-207-9944.
If you have any other questions, don’t hesitate to reach out. We’re here to help make your shopping experience as enjoyable as possible!
Thank you for choosing Sol de Janeiro Iiro!